FAQ's
Frequently Asked Questions:
When can I expect my order?
We know people sometimes leave things to the last minute. Don't worry, we have you covered. We dispatch all orders within 24 hours and have an option at the checkout for same day dispatch (if the order is received before 1pm).
Where do you ship from?
Our London hub engraves and dispatches all our gifts.
Where do you deliver to?
Worldwide! All orders are tracked.
I'm sending this direct to a friend, do you include prices in the package sent?
No. You can be rest assured we will not include the price paid or any invoice in any gift sent. An e-invoice is sent to your email upon purchase.
What payment options are there?
We use secure payment and accept Visa, MasterCard, American Express, Apple Pay & PayPal.
How much is shipping?
United Kingdom - Engraved & Dispatched Within 1 Business Day
Standard Tracked Delivery (3-4 working days) - £1.99
Express Tracked Delivery (1-2 working days) - £4.99
Special Delivery Tracked Next Working Day - £9.99
United Kingdom - Engraved & Dispatched Same Day
Same Day Dispatch (if orders received by 1pm) + Special Delivery Tracked Next Working Day - £15.99
Europe Delivery - Engraved & Dispatched Within 1 Business Day
European Countries Tracked - £11.99
International Delivery - Engraved & Dispatched Within 1 Business Day
International Tracked - £15.99
What if an item shows out of stock?
All items showing out of stock are generally back in stock in 2-5 days. Feel free to message us to ask for the estimated time or bookmark our page and check back soon.
Do gifts get sent with branding?
We get asked this often and we package all items without our branding. This means when your customer receives the gift, they would assume it was your website that sent it. We don't include any marketing material or promotional material.
Can I purchase at the RRP if I am not a business?
While only approved businesses can purchase personalised gifts at wholesale prices, individual customers can purchase on our website at the recommended retail price.